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The
following Terms of Service ("TOS," "Terms" or
"Agreement") apply to your use of our website and all services,
features and/or content provided by WebFast
Webhosting Solution (“WebFast,” "us,",
"our" ). WebFast
is the trade name of WebFast Webhosting Solution. By
purchasing one or more Services from WebFast Webhosting
Solution, you declare that you have read, understood
and agree to be bound by this TOS. The latest version of our TOS is always
available on the WebFast Webhosting Solution website.
It is essential that you read this TOS prior to purchasing any Service(s) from WebFast Webhosting Solution.
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The
TOS apply to all Services provided by WebFast
Webhosting Solution to you throughout the entire Term or Renewal Term. All
customers & Resellers should agree on all terms and conditions stated prior
to their signing up for any of the hosting plans and services mentioned on WebFast Webhosting Solution. You shall agree to use only
licensed and legal third party softwares in
connection with your use of our services. WebFast
Webhosting Solution reserves the right to suspend or cancel a customer's access
to any or all services provided, at any time, or when WebFast
Webhosting Solution decides that the account has been inappropriately used or
otherwise.
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WebFast Webhosting Solution reserves the right to
refuse service and/or access to its servers to anyone. The services provided by
us must be used for lawful purposes only. Transmission, storage, or
presentation of any information, data or material in violation
of any applicable law or regulation is prohibited.
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The
activities listed below are meant to provide you with examples of activities
and content that are strictly prohibited.
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Topsites, ponzi or pyramid
schemes, prime banks programs, bank debentures/bank debenture trading programs,
cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail
bombers, port scanners, IP scanners, mail harvesting scripts, brute force
scripts, chat rooms, banner rotators, file dumps, using disk space as secondary
storage, sales of illegal pharma, drugs, explosives, anonymous or bulk sms gateways, malware, warez, phishing materials, lottery,
gambling, illegal downloads, pirated software distributions, escrow, high yield
investment programs, adult thumbnail galleries/banner exchanges, streaming or
broadcasting of live copyrighted events, Social media bots,SSM
Panels, Fake Courier Websites. Websites promoting illegal activities or linking
to other websites that promote illegal activities, Hosting/Streaming Videos/Music.
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Website
content that promotes or advocates human trafficking in any way shape or form
as determined by WebFast Webhosting Solution’s sole
discretion, sites that promote prostitution, or escort services.
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Any
website found to host child pornography, link to child pornography or
exploitative content will be suspended immediately without notice or warning.
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Adult
materials – Includes all pornography, erotic images, or otherwise lewd or
obscene content. The designation of “adult material” is left entirely to the
discretion of WebFast Webhosting Solution.
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Embedding
or uploading audio/video/high resolution images on website or linking to other
websites that promotes audio/video/high resolution images.
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Illegal
Material - This includes copyrighted works, commercial audio, video, or music
files, and any material in violation of any regulation or material that is
perceived to be misleading.
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Warez
- This includes, but is not limited to, pirated software, ROMS, emulators,
phreaking, hacking, password cracking, IP spoofing and encrypting of any of the
above. It also includes any sites which provide "links to" or
"how to" information about such material.
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Games
- We strictly do not allow to host any kind of games on our servers. Your
hosting account would be immediately terminated if we found any gaming related
stuff in your hosting account.
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IRC
Hosts - Hosting an IRC server that is part of or connected to another IRC
network or server or have a connection to an IRC network. Servers or Virtual
hosting accounts, found to be connecting to or part of these networks will be
immediately removed from our network without notice. The server would not be
reconnected to the network until such time that you agree to completely remove
any and all traces of the irc server,
and agree to let us have access to your server to confirm that the
content has been completely removed. Any server guilty of a second violation
would result in immediate account termination.
WebFast Webhosting Solution reserves the right to deem
any other content or literature as "prohibited" if found to be
indecent, rude, hate content & generally unacceptable.
In
compliance with DMCA act, WebFast Webhosting Solution
has adopted procedures for parties who believe that a hosted site on our
service is infringing their copyrights. All copyright complaints must be
submitted
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Any
attempts to compromise or actual compromise of a network device belonging to WebFast Webhosting Solution or any other company,
individual, or other entity is strictly prohibited. This offense also includes
port scanning, IP range scanners and vulnerability scanning. All infractions
and or suspected infractions will be vigorously investigated and may result in
immediate termination of service.
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Denial
of Service (DOS) attacks directed at WebFast
Webhosting Solution, or any attempts to launch a Denial of
Service attack from our servers are strictly prohibited. All infractions
and or suspected infractions will be vigorously investigated and may result in
immediate termination of service.
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Hosting
any software, source code or any other material that is illegal or could be
used to commit an illegal act is strictly prohibited. This includes but is not
limited to software exploits; exploit source code, hacking tutorials, hacking
tools, viruses and Trojans, bomb making and similar device tutorials. All
infractions and or suspected infractions will be vigorously investigated and
may result in immediate termination of service.
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The
hosting of material that infringes on any copyright, trademark and or service
mark is strictly prohibited. This also includes the storage and transmission of
pirated movies, music, software, ring tones or anything else considered
"Warez". Any authentic complaint received will be investigated and
may result in termination of service.
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The
hosting of defamatory, scandalous, or private information about a person
without their consent, intentionally inflicting emotional distress, or
violating trademarks, copyrights, or other intellectual property rights.
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Any
attempts to undermine or cause harm to any of our servers is strictly
prohibited. We hold no responsibility for the use of our clients' accounts. Any
account that abuses the resources and actions are not taken to desist the
activity, calls for immediate deactivation without any refund.
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Any
site using what we deem to be using excessive CPU cycles or any resources that
cause strain to other sites may also be offered new terms ( i.e.,.
upgrade). Although we offer 99% up time we can not fully guarantee this, this is due to the updates
and up-gradation we carry out which is also a part of our maintenance.
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If
any client is in any way disrespectful towards any member of the WebFast Webhosting Solution staff
we have full right to remove them from our services without any refund.
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Use
of our service to transmit any unsolicited commercial or unsolicited bulk
e-mail is expressly prohibited. Violation of this SPAM policy will result in
severe penalties.
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Upon
notification of an alleged violation, we will initiate a full
scale investigation during which, we may restrict customer's access to
the network to prevent further violations.
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If
a customer is found to have violated our policy, we may, at our sole
discretion, restrict, suspend or terminate the guilty
hosting account. Further more,
we reserve the right to pursue civil remedies for any costs associated with the
investigation of a substantiated policy violation. We will notify law
enforcement officials if the violation is believed to be a criminal offense.
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Anyone
using our service to host websites or services that support spammers or cause
any of our IP space to be listed in any of the various Spam Databases will have
their account(s) immediately suspended and an administrative fee of $100.00
will be charged to your account.
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The
account will not be unsuspended until such time that you agree to remove any and all traces of the offending material immediately
upon reconnection. First violations of this policy will result in a warning and
your account will be reviewed for possible immediate termination. A second
violation may result in an immediate termination of your account and the
administrative fees will be $200. Severe violations may result in immediate and
permanent removal of the account(s) from our network without notice to the
customer.
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We
have a zero tolerance policy for the use of our
service towards posting of messages or commercial advertisements which violate
the rules, regulations, or charter of any newsgroups or mailing list.
Commercial messages that are appropriate under the rules of a newsgroup or
mailing list or that are solicited by the recipients are permitted.
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We
also prohibit hosting of publicly-accessible
"open relay" SMTP or anonymous remailer service for any purpose,
cause, or reason what-so-ever.
WebFast Offers Unlimited Bandwidth with All Hosting
& Reseller Plans.UNLIMITED Means we didn’t
limited anything for your initial usage but you are about the consider
upgrading as per your business/website needs incase
of heavy usage..Shared
Environments (Shared/Reseller hosting/Master/AlphaReseller)
are only for Initial/Average level of websites.
VPS/Dedicated Servers Bandwidth will be
Unlimited but if we found any VPS/Dedicated Server using Morethan
1 TB Per day You should considering upgrading your Network Speed with Paid
Bandwidth Once it has been noticed by our Datacenter Network Team.
We
generally recommend a control panel to manage and operate the VPS. All
customers who have a Unmanaged VPS would have to
configure the DNS, user accounts, mail accounts and other such activities
pertaining to the configuration of such VPS' themselves. The support team will
not be responsible for this.
We don’t maintain any type of backups for your
Cloud/VPS/Dedicated Servers !
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Spamming,
sending unsolicited emails from our servers or using email addresses that are
maintained by us is STRICTLY prohibited and will qualify your site for
immediate deactivation with no refund. WebFast
Webhosting Solution would be the sole arbiter as to what constitutes a
violation of this provision.
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In
order to ensure that our shared servers, cloud & vps
nodes as well as dedicated server hardware node give us optimum performance we have set limits on the number of outgoing
mails which can be sent per hour. Accordingly, shared & reseller customers
would be allowed to send 150 outgoing mails per hour, Customers having
VPS/Dedicated can able to set their Limits But incase of any Spam complaint Received Those VPS/Dedicated
Port 25 Will be Blocked and Incase of multiple Abuse cases we have rights to
keep such services on Suspension until you resolve the spam issue
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We
do not guarantee Inbox email delivery with any of our hosting plans. Sugesstion Taking Dedicated IP Address in
Shared/Reseller/Master/Alpha hosting will help you with Inbox Delievry (But we don’t have any gurantee
for it as it was something related to GMAIL/YAHOO/OUTMAIL and other mail
services providers Mailing policies)
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Your
use of the Services is at your sole risk. You agree to back-up all of your User Content so that you can access and use it
when needed. WebFast Webhosting Solution does not
warrant that it backs-up any Account or User Content, and you agree to accept
as a risk the loss of any and all of your User
Content.
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You
as a WebFast Webhosting Solution User agree that in
no case, WebFast Webhosting Solution can be held
responsible for the loss of data in any circumstances.
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We
don’t take any sort of backups in our servers, We do offer Jetbackup
WHM Plugin Access which gives ability to Configure backup on your Own
Destination like Google Drive,Dropbox,SSH,FTP,SFTP,Amazon
Storage Extra. You need to maintain your backups at your own RISK
!
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We
WebFast Webhosting Solution are not responsible for
any type of data loss happen in any cases on the Server.
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We
don’t maintain any Backups for your VPS/Dedicated Servers.You
need to maintain an backup service inside your
VPS/Dedicated Servers yourself.
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Clients
using Hosting Backup Manager tool for backups should download the backup from
the server and delete it. Weekly once, all the backup files are removed from
the server without any notification. You are not allowed to use the hosting
space to store backups.
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Registration
of Domain names with Banking Names are not allowed
o
Run
cron entries with intervals of less than fifteen (15)
minutes.
o
Run
any MySQL queries longer than sixty (60) seconds.
o
Using
morethan the Allocation resource will result your
website with Resource Limit Exceeded error.We
will check for such logs weekly once and Accounts with high number of Faults
(Exceeded) will be suspended and Given with Single IP Access until It was
optimized to use Below.If we get such type of exceeds
multiple times you should consider taking VPS/Dedicated Server as per your
Usage needs
o
The
Email usage should not exceed 2 GB Per Hosting.
o
"Unlimited"
usage policies and definitions apply to All the Shared Environment Plans
Shared/Reseller/Master/Alpha Reseller Hosting Plans.
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The
space on the shared environment hosting packages can only be utilized for web files, and hosting a user's website. This space should not
be used for media storage or for storing other data such as storing electronic
files, saving website backup, FTP host or for demo purposes. We hold the right
to inspect every shared hosting account for extra utilization of disk space,
CPU and other resources that may be violated of this Agreement or the AUP.
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We
may terminate access to the Services at our sole discretion, or takedown or
erase User Content for those accounts considered to be in violation of these
Terms and Conditions and other policies. Dedicated and VPS usage limits will
depend on the amount of resources allocated to the
plan that you have purchased.
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Every
Accounts created on the shared Environment (By you/yours Resellers) Should not
exceed the Below allocation.Exceeding
the LVE Allocation by any Account/Hosting under the server will result in that
corresponding account suspension with/without notice.
|
CPU |
RAM |
IO |
IOPS |
EP |
NProc |
iNode Limit |
|
100% |
2 GB |
4 MB/s |
2048 |
50 |
100 |
500000 |
|
CPU |
RAM |
IO |
IOPS |
EP |
NProc |
iNode Limit |
|
200% |
2 GB |
4 MB/s |
2048 |
50 |
100 |
500000 |
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You/Your
Clients should use the Hosting packages you are selling from our services
should obey our Terms of Service and other policies.If any Violation of Policies we had rights
suspend/terminate such accounts from our servers inorder
to protect our Servers/Network from Overloading/Malwares/Abuses cases.Its your Responsibility to inform about the Policies
on your Websites/Brand Page
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Using
a shared hosting account to resell web hosting to others is not allowed. Reseller
hosting plans to be considered if you want to become our reseller.
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As
an Reseller You are responsible for your Reseller account activities,datas and How they are using the hosting. Its your Responsibility to have an eye on your client
accounts to avoid Malwares/Abuses
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Resellers
must assure that each of its clients, follow this Agreement.
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Resellers
are responsible for their client websites backups and backup configuration from
their WHM. We are not responsible for any Data Loss or Backups
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Resellers
are completely responsible for supporting their clients including customer
service, billing and technical support. We are not
liable to provide support to Reseller Users. Any assistance needed for the
client's issue must be reported by the reseller on the user's behalf.
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Resellers
are solely responsible for any content that is stored or transferred under
their reseller account and the actions of their Users. We may hold any reseller
responsible for any activity from their client's account that violates the law
or our Agreement.
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The
Company shall not be kept liable for the acts or omissions of our resellers.
The reseller hereby promises to indemnify the Company to and against any and all claims brought by any Customer resulting from
the actions or omissions of the reseller.
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The
Company retains the right to review our Reseller plan anytime necessary.
Changes shall take place as posted publicly or at any later date as the Company
can designate.
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Any
service interruptions or downtime due to scheduled maintenance by WebFast Webhosting Solution or our network providers will
not count towards the uptime guarantee.
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WebFast Webhosting Solution is not liable in any way
for failure of third party services.
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WebFast Webhosting Solution will not be liable for
failure or delay in performing its obligations if such failure or delay is due
to circumstances beyond its reasonable control, including but not limited to
acts of any governmental body, war, insurrection, sabotage, embargo, fire,
flood, strike or other labour disturbance,
interruption of or delay in transportation, unavailability of, interruption or
delay in telecommunications or third party services (including DNS
propagation), failure of third party software or hardware or inability to
obtain raw materials, supplies or power used in or equipment needed for
provision of the Services.
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You
are responsible for any misuse of your or your clients account therefore, you
must take steps to ensure that others do not gain unauthorized access to your
account. In addition, you may not use your account to breach the security of
another account or attempt to gain unauthorized access to another network or
server.
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Your
password provides access to your account. It is your responsibility to keep
your password secure.
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Sharing
your password and account access with unauthorized users is not recommended.
You should take care and prevent others from using your account since you will
be responsible for the consequences.
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Attempting
to obtain another user's account password is strictly prohibited,
and will result in termination of service.
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You
must adopt adequate security measures to prevent or minimize unauthorized use
of your account.
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You
may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to,
accessing data not intended for you, logging into or making use of a server or
account you are not expressly authorized to access, or probing the security of
other networks. Use or distribution of tools designed for compromising security
is prohibited. Examples of these tools include, but are not limited to,
password guessing programs, cracking tools or network
probing tools.
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You
may not attempt to interfere with service to any user, host
or network ("denial of service attacks"). This includes, but is not
limited to, "flooding" of networks, deliberate attempts to overload a
service, and attempts to "crash" a host. Users who violate systems or
network security may incur criminal or civil liability. WebFast
Webhosting Solution will cooperate fully with investigations of violations of
systems or network security at other sites, including cooperating with law
enforcement authorities in the investigation of suspected criminal violations.
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It
is your duty to make sure all the programs/scripts installed under your hosting
account are secure and permissions of directories are set properly, regardless
of the installation method. When at all possible, set permissions on most
directories to 755 or as restrictive as possible. Users are ultimately
responsible for all actions taken under their account. This includes the
compromise of credentials such as username and password. You are required to
use a secure password. If a weak password is used, your account may be
suspended until you agree to use a more secure password. Audits may be done to
prevent weak passwords from being used. If an audit is performed, and your
password is found to be weak, we will notify you and allow time for you to
change or update your password before suspending your account.
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The
Services, including all related equipment, networks and network devices are
provided only for authorized customer use. We may, but is not obligated to,
monitor our systems, including without
limitation,
to ensure that use is authorized, to facilitate protection against unauthorized
access, and to verify security procedures, survivability, and operational
security. During monitoring, information may be scanned, examined, recorded, copied and used for authorized purposes. By using the Services,
you consent to monitoring for these purposes.
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Any
account found connecting to a third party network or
system without authorization from the third party is subject to suspension.
Access to networks or systems outside of your direct control requires the
express written consent of the third party. We may, at our discretion, request
documentation to prove that your access to a third party
network or system is authorized.
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Any
account that is found to be compromised may be disabled and/or terminated. If
you do not clean up your account after being notified by us of an ongoing
issue, we reserve the right to keep your account disabled. Upon your request,
we may clean-up your account for an additional fee.
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We
reserve the right to migrate your account from one data-center
to another in order to comply with applicable data center policies, local law
or for technical or other reasons without notice
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Licenses
Offered by WebFast webhosting solution can be used
only our Our Servers only.Using the License on other servers which is not
belongs to us will result in License suspension/termination and No Refund will
be offered
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Discounts
and coupon codes are reserved for first-time accounts or first-time customers
only and may not be used towards the purchase of a domain registration unless
otherwise specified. If you have signed up using a particular domain, you may
not resign up for that domain using another coupon at a later
date. Any account found in violation of these policies will be reviewed
by our sales department and the appropriate invoices will be added to the
account. Coupon abuse will not be tolerated and may result in the suspension or
termination of the account.
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For
every services renewals due invoice will be generated before 7 days from your
due date,Its your
Responsibility to do the Payment in time to avoid any service
suspension/termination.
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Every
Service will be suspended on 5th day from the due date and terminated on 8th
day from the due date.Incase
if your service got terminated because of your Payment issue We are not
responsible for any files/contents inside your Hosting Plan.As
it your whole responsibility to do the Payment in time.
·
Late
Fee of 3$ Will be added to your invoice incase if you didn’t made
the payment before the Suspension.The late fee should
be paid by you to get your service re-activated.
·
The
cron timing will be on 2:00 AM As per the IST Its the
cron time the invoice generation,Service Cancellation,Suspension,Termination,Late
Fee Addition will be Done
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If
paying via credit card, debit card, net banking, PayPal the account will be
setup immediately once the payment is confirmed. If you are paying By UPI/NEFT/IMPS We will activate the order once we
confirmed the Payment
·
The
7 day money back guarantee is only applicable for
first-time signups. Second time and subsequent sign-ups are not eligible for
the same. For instance, if you've had an account with us before, cancelled and
signed up again, you will not be eligible for a refund or if you have opened a
second account with us.
·
Refund
is not applicable on Domain registration/transfer/renewal, VPS & Dedicated
Server, CodeGuard,SiteLock,Dedicated
IP, WHMCS License, Blesta License, Weebly Site
builder and other addons we provide The modifications done in pricing pattern
or policy by the software license company will take effect immediately on WebFast Webhosting Solution clients.
·
The
money back guarantee is provided on Shared/Reseller/Master/Alpha Reseller
hosting Only
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No
refund will be made if your Service(s) are suspended or terminated for cause.
·
The
refund will not cover any kind of taxes, setup fees, refund processing fee,
postal charges or any kind of payment processing charges or bank fee(s). There
will be no refunds issued in case the web hosting account was involved in
violation of our terms of service or any kind of illegal or system resources
over-usages or after 7 days period or beyond coverage of our refund policy as
noted here.
·
If
the web hosting service includes free domain name, and you cancel the web
hosting service, the domain charges (standard rate as per website) would be
deducted from the refund amount. If the refund amount is less than the domain
name price, you will have to pay the difference or forfeit the domain. The
ownership of the domain will remain with WebFast
Webhosting Solution if you fail to pay the difference amount.
·
Transfer
fees would be applicable, if you wish to transfer the free domain name to some
other provider. Without transfer fees the domain will not be released.
·
One
free WHMCS Starter or Blesta license is included in
reseller hosting plan*. WHMCS starter license allows you to manage upto 250 clients. You can upgrade the WHMCS license from us
by paying the appropriate license cost. If the reseller hosting plan is
cancelled within first 7 days then WHMCS Starter (10$)
or Blesta license (7$) cost will be deducted from the
refund amount.
·
We
do offer free account migration,If
we had worked on your Account migration Incase of
Service cancellation within first 7 days.There will
be an Charge of 10$ Deducted from the Refund Amount.
·
The
payments made through UPI/NEFT/IMPS To our Bank Directly are non-refundable.
Refund will be added as credit to the hosting account.
·
The
refund request placed after 7 days will not be processed and you will not be
eligible for any refund.
·
The
cancellation request should be sent through client area.
·
After
sending the cancellation request, it would take 7 to 15 Business days to
complete the refund process.
·
Unpaid
invoices may result in the suspension or termination of your web hosting
account. Your suspended account will only be restored after clearing the
outstanding invoice after which you will be able to access your data.
·
If
your account gets terminated, the data residing on it won't be restored and
will be treated as a new account. If you fail to renew your subscription on
time you will be charged on your invoice.
·
We
will not activate new orders or activate new packages for customers who have an
outstanding balance on their account.
·
Every
Services will be suspended on the next day of your due date and terminated on
the 5th day from your service due date.So its
your responsibility to Do payment in time to avoid any service
suspension/termination
Your
hosting account at WebFast Webhosting Solution can
get terminated due to following reasons:
At
any point of time, during your subscription, if you no more want to continue
with our services and want to place a cancellation request with immediate
termination, your hosting account will be suspended right away and will be
terminated within 24 hours.
If
you place a cancellation request to discontinue our services after your
subscription expires, your hosting account will be suspended at the end of the
subscription and will be terminated within 24 hours (after the expiration
date).
In
case you fail to renew your hosting account on the due date, your hosting
account will be suspended after 24 hrs and will be
terminated within 5 Days (after the expiration date).
If you violate our terms of service during your
subscription period at WebFast Webhosting Solution it will
result
in immediate account suspension and termination. As soon as we've been notified
about the violation of service, we would usually take instant action.
We
have an anti-fraud system that monitors all the orders as soon as they are
placed. During such an occurrence, we will carry out a verification process
manually. In this process, if we ask for certain information and it is not
provided the account suspension and termination will be done immediately.
During
the violation of our Terms of Service, we would initially suspend and give a 7 days timeframe to resolve the
concern with WebFast Webhosting Solution before the
termination occurs. If still, it remains unsolved termination of your hosting
account will take place.
The
laws of the Republic of India shall govern this agreement. In any event of
dispute the area of Jurisdiction would be Salem, Tamilnadu
only..
WebFast Webhosting Solution have rights to
Change the Agreement/Refund Policy/Privacy Policy/Plan pricing anytime.You will be notified about
the Policy changes and an Copy of Agreement will be attached on your Order
confirmation Email with Each Orders.
By
Using our Services You are agreed to all our
Agreements and Policies.Violation of our
Agreements/Policies will result in Account Suspension/termination with/without
any Notification